What term describes the ability to understand and manage both one's emotions and those of others?

Prepare for the WGU BUS2010 D072 exam. Study with flashcards and multiple choice questions, each question offers hints and explanations. Get ready for your exam!

The term that describes the ability to understand and manage both one's emotions and those of others is Emotional Intelligence. This concept encompasses a range of skills, including self-awareness, self-regulation, social skills, empathy, and motivation. By possessing high emotional intelligence, individuals can better navigate social complexities, manage interpersonal relationships judiciously and empathetically, and respond effectively to the emotions of themselves and others.

Emotional intelligence is crucial in both personal and professional settings, as it fosters better communication, improves teamwork, and enhances conflict resolution skills. This makes it a foundational skill for effective leadership and collaboration, as understanding and managing emotions can lead to more productive interactions and a positive workplace environment.

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